Frequently Asked Questions

Yes. Browse the Thrive Metropolis menu, add items to your cart, and place your order online. You’ll get a notification when it’s ready, then simply pick it up at the counter with a valid ID. Ordering ahead is the fastest way to skip the line.

We recommend ordering through our online menu so your selections and pricing are confirmed in real time. If you need help building an order, our team is glad to assist you in person or answer questions by phone during business hours.

Cannabis orders must be picked up by the person who placed them. The individual collecting the order needs to be 21 or older and present their own valid, government-issued photo ID. We’re unable to release orders to a third party.

Availability of curbside and delivery depends on current Illinois regulations and store capacity. Please check the Shipping & Pickup page or contact the store for the latest options in your area.

We hold ready orders through the end of the business day they’re placed. If you can’t make it in time, orders are automatically released and you’re welcome to place a new one.

You must be at least 21 years old to purchase adult-use cannabis in Illinois, or a registered medical patient with a valid qualifying condition. Everyone entering the retail area must show ID.

We accept valid, unexpired government-issued photo identification, such as:

• A state driver’s license or state ID card
• A U.S. passport or passport card
• A military ID

Medical patients should also bring their valid medical card.

No medical card is required for adult-use (recreational) purchases if you’re 21 or older with valid ID. A medical card may offer certain benefits, such as different purchase limits or tax treatment, in line with Illinois rules.

Thrive Metropolis serves adult-use customers who are 21+, and we welcome registered medical patients. Our team can help whether you’re an experienced consumer or shopping for the first time.

We offer a range of convenient, secure payment options:

• Apple Pay
• Cash App
• Zelle
• Chime
• Bank transfer (for EU customers)
• e-Transfer (for Canadian customers)
• Cryptocurrency — including USDT and Bitcoin

Pay with crypto and save 10%! Orders paid in USDT or Bitcoin automatically qualify for a 10% discount. If you have any questions about completing a payment, our team is glad to help.

Illinois sets legal possession limits, and the amount you can buy in a single visit depends on your customer type and product form. Our budtenders will help make sure your order stays within the state’s current limits.

Yes! We run regular promotions and offer a rewards program so you earn on qualifying purchases. Keep an eye on our menu and sign up in store to start collecting points and unlocking member perks.

Cannabis in Illinois is subject to state and local taxes that are calculated at checkout, so your final total may be higher than the shelf price. Your receipt will show a full breakdown.

Our menu spans a full range of adult-use categories, including:

• Flower and pre-rolls
• Vaporizers and cartridges
• Edibles and beverages
• Concentrates
• Tinctures and topicals
• Accessories

Selection rotates as new drops arrive, so it’s worth checking back often.

Absolutely. Our budtenders love helping you find the right fit based on the experience you’re after, your tolerance, and how you prefer to consume. Just tell us your goals and we’ll point you in the right direction.

Look for flower with a fresh aroma, visible trichomes, and a proper cure—not overly dry or damp. Every product on our shelves is sourced from licensed Illinois cultivators and is lab-tested for compliance.

Flower doesn’t spoil like food, but potency, aroma, and freshness fade over time. Stored in a cool, dark, airtight container, quality is best within several months of purchase.

Edibles are absorbed through digestion, so they usually take longer to feel—often anywhere from 30 minutes to a couple of hours—and effects can last several hours. Start low, go slow, and wait before taking more.

Dosing is personal and depends on your experience and tolerance. If you’re new, many people begin with a low amount of THC and adjust from there. Our team can help you pick a starting point, but this is general information, not medical advice.

Inhaled cannabis tends to take effect quickly and typically lasts a shorter time than edibles. Individual results vary based on the product, the amount, and your own body.

Neither is universally “better”—it comes down to preference. Vaping is often valued for convenience and controlled dosing, while many enjoy the ritual and flavor of flower. We’re happy to walk you through the trade-offs.

Thrive Metropolis serves the Illinois community. For our exact address, directions, and parking details, please visit our Contact page.

Our hours are listed on the Contact page and on our online menu. Note that, per state rules, we may lock the doors shortly before the posted closing time so every transaction can be completed on time.

Because of state health and safety regulations, most cannabis products can’t be returned once they leave the store. If there’s a defect or an issue with your order, contact us right away—see our Refund & Returns Policy for full details.

We’re happy to help. Reach out through our Contact page, and a member of the Thrive Metropolis team will get back to you.